Privacy Policy
Last updated: 1 September 2026
Welcome to Call Nara ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service") in compliance with mobile app store requirements.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.
Call Nara is operated by Troxo Pty Ltd, 20 Bond Street, Sydney NSW 2000, Australia. If you have any questions about this policy please contact us at trustcheck@troxo.com.au.
We may collect personal information that you voluntarily provide when you register for the Service or contact us. This may include:
When you use Call Nara, your spoken words are converted to text. That text, together with the text of Nara's responses, is sent securely to third-party service providers in order to generate Nara's conversational responses and to create her spoken voice. Your photos stay on your device only and are never sent to our servers.
Your conversations with Nara, and information generated from them, are stored on our servers for as long as your account exists. Please see Section 7 (Data Retention) for details of how this information is handled, including what happens when you delete your account.
To manage your free trial and subscription access, we track your usage — including free exchanges used and daily usage allowance — against your authenticated account, which is derived from your Apple sign-in identity, rather than against any individual device. A daily usage limit of two hours of conversation per day applies to all accounts, including subscribers. If you use Call Nara on more than one of your own devices while signed in with the same account, your subscription and usage allowance are shared across those devices — each device does not receive its own separate allowance. This information is used exclusively to:
This account-based information is not used to track you across other applications or websites.
We use third-party service providers to store and manage information associated with your account, including:
Access to stored data is strictly limited to authorised personnel for service operation and support.
We may collect information about your use of the Service where necessary to provide, maintain, secure, and improve the Service.
Call Nara includes an optional wellbeing check-in feature. You can choose up to five trusted family members or friends to be gently notified if our automated systems notice signs that you may need extra support, and you can switch this feature on or off at any time. If a notification is sent, it may include the approximate time, the part of the conversation that raised the concern, your general location, and any crisis line we shared with you. These notifications are automated and are not reviewed by a person before sending.
To provide Nara's features, we securely share relevant information, requests, or content with third-party service providers where necessary, including to:
We take reasonable steps to use service providers that provide appropriate protections for your information and that process information only as necessary to provide their services.
We aim to collect only the data necessary to provide the functionality of our Service, and to do so in a manner consistent with applicable children's privacy laws and app store data safety requirements. We do not collect data to track you across apps and websites owned by other companies. We do not sell personal information to third parties. We do not use personal information for advertising without explicit consent.
We use the information we collect to:
Depending on where you live, one or more of the following privacy laws may apply to how we handle your personal information. We aim to process your information in a manner consistent with whichever of these laws applies to you:
While your account exists, relevant information is retained on our servers for as long as necessary to provide you the Service — including your stored conversations with Nara, an AI-generated summary of your relationship with her, your account and usage information, your subscription and entitlement information, and your account activity records.
Uninstalling or deleting the Call Nara app from your device does not delete your account or any of the information described above. Your account and its associated information remain stored on our servers until you use Call Nara's Delete Account function.
Using Call Nara's Delete Account function deletes your account — including your stored conversations, memory summary, usage and activity information, and subscription/entitlement information — from our systems, and revokes the third-party sign-in authorisation linked to your account, except where information is required to be retained by law or by applicable authorities.
We may share your information in the following situations:
We do not sell your personal information to third parties. We do not use your data for advertising purposes without explicit consent.
Regardless of your location we provide the following rights to all users:
Under the Australian Privacy Act 1988 you have the right to access the information we hold about you and to ask us to correct it. Contact us at trustcheck@troxo.com.au.
If you are in the European Economic Area or the United Kingdom, the GDPR gives you the right to access, correct, delete, and export your personal data. You also have the right to object to processing and to withdraw consent at any time. You have the right to lodge a complaint with your local data protection authority.
If you are a resident of the United States you may have specific rights depending on your state of residence including:
To exercise any of these rights please contact us at trustcheck@troxo.com.au.
Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information please contact us immediately at trustcheck@troxo.com.au.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We implement appropriate safeguards to ensure that your information receives an adequate level of protection.
We implement appropriate technical and organisational measures to protect the security of your personal information. All data sent between the app and our servers is encrypted using HTTPS. However, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.
Our Service may connect to third party services that are not operated by us. We have no control over and assume no responsibility for the privacy policies or practices of any third party services.
Call Nara does not currently use any third-party analytics, advertising, or crash-reporting tools. If this changes in the future, we will update this Privacy Policy before introducing any such tool.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date. For significant changes we will provide a more prominent notice which may include an in-app notification or email.
If you have any questions about this Privacy Policy or would like to exercise any of your rights please contact us at:
Troxo Pty Ltd
20 Bond Street
Sydney NSW 2000
Australia
Email: trustcheck@troxo.com.au
Data Protection Officer: trustcheck@troxo.com.au
This Privacy Policy is intended to meet the requirements of mobile app stores and other app distribution platforms. We aim to align with applicable platform policies and guidelines. If you are an app store provider and have any issues with this Privacy Policy please notify us immediately at trustcheck@troxo.com.au so that we may address your concerns promptly.