Privacy Policy
Last updated: 22 July 2026
Welcome to Call Nara ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service") in compliance with mobile app store requirements.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.
Call Nara is operated by Troxo Pty Ltd, 20 Bond Street, Sydney NSW 2000, Australia. If you have any questions about this policy please contact us at trustcheck@troxo.com.au.
We may collect personal information that you voluntarily provide when you register for the Service or contact us. This may include:
When you use Call Nara, your spoken words are sent securely to a third party AI service to generate Nara's response. The text of Nara's response is sent securely to a third party voice service to create her voice. These are the only two external services used for this purpose. Neither service stores your data beyond what is needed to process each request. Your conversations with Nara and your photos stay on your device only and are never sent to our servers.
To manage your free trial and subscription access we collect device identification information in compliance with app store privacy requirements. This includes unique device identifiers and usage count data associated with your device. This information is used exclusively to:
Device identifiers are not used to track you across other applications or websites.
We use third party database services to store and manage usage tracking information including:
Access to stored data is strictly limited to authorised personnel for service operation and support.
We automatically collect certain information about your device and how you interact with our Service, including:
Call Nara includes an optional wellbeing check-in feature. You can choose up to five trusted family members or friends to be gently notified if our automated systems notice signs that you may need extra support, and you can switch this feature on or off at any time. If a notification is sent, it includes the approximate time, the part of the conversation that raised the concern, your general location, and any crisis line we shared with you. These notifications are automated and are not reviewed by a person before sending.
We do not collect data to track you across apps and websites owned by other companies. We only collect data necessary to provide the functionality of our service. All data collection complies with applicable children's privacy laws and app store data safety requirements. We do not sell personal information to third parties. We do not use personal information for advertising without explicit consent.
We use the information we collect to:
We process your personal information in accordance with applicable privacy laws worldwide. Our privacy practices comply with global privacy regulations including:
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Device based exchange counts are retained to prevent circumvention of free usage limits. Subscription usage data is retained for the duration of your subscription plus 3 years for billing purposes. Monthly usage cycles reset automatically at the beginning of each billing period for subscribers.
When you delete your account we will delete or anonymise your personal information within 30 days, except where we are required to maintain certain information for legal, security, or fraud prevention purposes.
We may share your information in the following situations:
We do not sell your personal information to third parties. We do not use your data for advertising purposes without explicit consent.
Regardless of your location we provide the following rights to all users:
Under the Australian Privacy Act 1988 you have the right to access the information we hold about you and to ask us to correct it. Contact us at trustcheck@troxo.com.au.
If you are in the European Economic Area or the United Kingdom, the GDPR gives you the right to access, correct, delete, and export your personal data. You also have the right to object to processing and to withdraw consent at any time. You have the right to lodge a complaint with your local data protection authority.
If you are a resident of the United States you may have specific rights depending on your state of residence including:
To exercise any of these rights please contact us at trustcheck@troxo.com.au.
Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information please contact us immediately at trustcheck@troxo.com.au.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We implement appropriate safeguards to ensure that your information receives an adequate level of protection.
We implement appropriate technical and organisational measures to protect the security of your personal information. All data sent between the app and our servers is encrypted using HTTPS. However, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.
Our Service may connect to third party services that are not operated by us. We have no control over and assume no responsibility for the privacy policies or practices of any third party services.
We may use analytics services and tracking technologies to collect and store information about how our Service is used. These may include:
This information is anonymised where possible and is not used to personally identify you.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date. For significant changes we will provide a more prominent notice which may include an in-app notification or email.
If you have any questions about this Privacy Policy or would like to exercise any of your rights please contact us at:
Troxo Pty Ltd
20 Bond Street
Sydney NSW 2000
Australia
Email: trustcheck@troxo.com.au
Data Protection Officer: trustcheck@troxo.com.au
This Privacy Policy complies with the requirements of mobile app stores and other app distribution platforms. We are committed to maintaining compliance with all applicable platform policies and guidelines. If you are an app store provider and have any issues with this Privacy Policy please notify us immediately at trustcheck@troxo.com.au so that we may address your concerns promptly.